Pros from reviewers
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Cloud-based: As a cloud-based solution, Zenefits can be accessed from anywhere, providing convenience and flexibility for businesses.
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Simplicity of onboarding new employees: Zenefits offers a comprehensive and simple solution for onboarding new employees, eliminating the need for excessive paper usage and making the process more efficient
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Comprehensive HR solution: Zenefits provides a complete HR platform that includes payroll, benefits management, and other features, making it a one-stop solution for HR departments
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PTO calendar and tracking feature: The platform includes a valuable feature for tracking and managing employee paid time off, providing a clear overview of employee leave
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Customization: Zenefits allows for customization to meet diverse client needs, making it a flexible solution for businesses of all types
Cons from reviewers
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Setup difficulties: The setup process for Zenefits has been described as a nightmare by some users, taking weeks to complete and causing significant inconvenience.
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Poor customer service: Many users have reported poor customer service experiences with Zenefits, including slow response times and unresolved issues
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Inadequate third-party integration: Zenefits' integration with third-party healthcare providers has been criticized as needing improvement, which can cause difficulties for businesses that rely on these services
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Limited customization: Some users have expressed a desire for more customization options within the Zenefits platform, which can limit the software's flexibility for businesses with unique needs
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Expensive for small businesses: Zenefits has been described as quite expensive, particularly for small businesses that may not utilize all of its features, making it potentially less cost-effective
Main features
Starting Price
Free Plan
Flexible benefits options
Compliance made simple
On-going performance tracking
Great support, always
HR made easy
Starting Price
$10
/ user / month
Free Plan
No
Flexible benefits options
Compliance made simple
On-going performance tracking
Great support, always
HR made easy
What is Zenefits?
How Zenefits compare to similar software?
Product
Zenefits
3.8
Zenefits reviews
Price
$10
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Zenefits best for according to our reviewers?
Small to Medium-Sized Businesses: These businesses can benefit from Zenefits' comprehensive HR solution, which simplifies onboarding new employees and offers a cloud-based platform that eliminates excessive paper usage
Staffing Companies: Zenefits is beneficial for staffing companies with diverse client needs, as it allows for customization of onboarding documents for new hires and offers a straightforward process for reviewing available plans and options during open enrollment
Businesses Seeking HR Compliance: Zenefits aids in maintaining compliance by pointing out needs businesses may not have been aware of, despite customer service being hard to reach, Zenefits provides a thorough help center and training courses
Companies with Remote Employees: Zenefits is an excellent tool for fully remote companies with employees in multiple states, as it handles all tax filings for numerous accounts, streamlining the hiring and onboarding process
Businesses Looking for Payroll and Benefits Management: Zenefits is user-friendly and provides everything needed to process payroll efficiently and manage benefits, although there is room for improvement in customer service and response time from the tax department.
Zenefits reviews
3.8
Zenefits rating
4.5
Ease of use
4.0
Customer service
4.2
Value for money
4.2
Likelihood to recommend
4.2
Features
5 Zenefits reviews
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Joshua M
Streamlining Onboarding: The Benefits of Automation
it streamlined our onboarding process significantly. The automation of tasks such as document collection and benefits enrollment saved us countless hours
May 7, 2024
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Linda
Zenefits Platform: A Must-Have Software
I believe that Zenefits is one of the best HR/Payroll software experiences we've ever had, outshining many new systems we've seen. However, their customer service can be disappointing, often slow to respond to crucial tax inquiries, simple questions, or even onboarding processes.
April 30, 2024
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Joyce
Steer Clear - Spare yourself the hassle, it doesn't live up to the buzz.
I regret engaging in business with Zenefits. Despite being aware that I was entering a year-long contract, I believed there were sufficient issues and unmet promises to justify an early termination. However, they denied my request to exit the contract. I was forced to switch to another provider halfway through the year, which was not ideal, and had to pay the remaining balance of my contract to Zenefits, despite not utilizing their services for the final 8 months. Finding an email address to contact support for ongoing tax issues was challenging. Once I notified them that I no longer wished to process my payroll through them, they ceased communication. I am thrilled to no longer be in business with them. The sole reason I left my previous provider was because I required more features and functionality than they could offer. I switched to Zenefits after 4 months due to numerous legal and tax problems they created. The setup process was a nightmare, taking weeks to complete.
April 20, 2024
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Brenda F
Disjointed Service and Terrible Payroll Experience
Zenefits is essentially a collection of various companies pretending to be one. Each module is overseen by a different company. My setup wasn't even correct for the first six weeks, with no compensation or apology offered. They give me less than a day to approve timecards and payroll, and if there's a holiday, it's nearly impossible to complete the week and pay my employees on their payday. Yet, they never fail to take my money on time, leading me to believe they profit significantly from the interest on their clients' money. They don't compare to ADP and Paychex, but I'm stuck in this contract for now. I wouldn't recommend it.
April 16, 2024
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Nancy Rodriguez
Zenefits: Simplifying Small Business Payroll
As a small business owner, Zenefits has been instrumental in simplifying our payroll process. The software is user-friendly and the customer service team is always ready to assist
April 14, 2024
